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Promises, pledges and satisfaction
One of my regular correspondents, even if he doesn’t respond on the blog, is Angus Doulton of EiP, who I am presenting with at their annual conference in November. Angus had been considering my...
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Uncivil service
My acquaintance John Seddon has much to say about how business practices within the UK government are focused on the benefit of those responsible for the service, rather than those receiving them. A...
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Policing
Policing is a public service that doesn’t often get viewed as a system or as a system of parts in the same way that health or government are. That was until Simon Guilfoyle, John Seddon and others...
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